Privacy Policy

Transparency

Privacy Policy

How we collect, use, and protect your personal information. Clear language, no legalese buried in fine print.

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Last updated: October 2025
01

Overview

Gibutech operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our services.

Key commitment: Your personal information is processed securely via Shopify. We never store your credit card details. All payments are encrypted during transfer.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

02

Personal information we collect

Depending on how you interact with our services, we may collect the following categories:

Contact details

Name, address, billing/shipping address, phone number, email address

Financial information

Payment card info, transaction details, form of payment — processed by Shopify, never stored by us

Account information

Username, password, security questions, preferences and settings

Transaction information

Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

Communications

Information you include when contacting us, e.g. customer support enquiries

Device & usage

IP address, browser info, network connection, how you navigate and interact with our site

03

Where we get your information

  • Directly from you — when you create an account, make a purchase, or contact us
  • Automatically — through cookies and similar technologies when you use our site
  • From service providers — when they process information on our behalf
  • From partners or third parties
04

How we use your information

  • Provide & improve the services — process payments, fulfil orders, remember preferences, manage your account, arrange shipping, facilitate returns
  • Marketing — send promotional communications by email, text, or postal mail, and show relevant online advertisements. You can opt out at any time
  • Security & fraud prevention — authenticate accounts, detect fraudulent activity, protect public safety
  • Communication — provide customer support and maintain our relationship with you
  • Legal compliance — respond to valid legal processes, enforce our terms, participate in legal proceedings
05

How we share your information

We may disclose your personal information to third parties in these circumstances:

  • With Shopify and service providers who perform services on our behalf (IT, payments, analytics, fulfilment, shipping)
  • With marketing partners for personalised advertising. You can opt out here
  • When you direct us to — e.g. social media widgets, login integrations
  • With affiliates within our corporate group
  • In connection with business transactions, legal obligations, or to protect rights and safety
06

Relationship with Shopify

Our services are hosted by Shopify, which collects and processes personal information about your access to and use of our store. Information you submit may be transmitted to Shopify and third parties located in other countries to provide and improve the services.

For Shopify's data practices and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
07

Your rights & choices

Depending on where you live, you may have some or all of these rights:

Access Request access to your data
Delete Request deletion of your data
Correct Fix inaccurate information
Portability Receive a copy of your data
Opt out Stop targeted advertising

UK & EEA residents additionally have the right to object to processing, restrict processing, and withdraw consent at any time.

Managing emails: Unsubscribe from promotional emails using the link in any email. We may still send transactional emails about your orders.

We will never discriminate against you for exercising any of these rights. To exercise your rights, contact us.
08

Security & retention

No security measures are perfect, but we take commercially reasonable steps to protect your information. We recommend not using unsecure channels for sensitive information.

How long we retain your data depends on whether we need it to maintain your account, provide services, comply with legal obligations, or resolve disputes.

09

Children's data

Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.

10

Changes to this policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised policy will be posted here with an updated "Last updated" date.

11

Contact the data controller

For questions about this Privacy Policy or to exercise your rights:

GIBUTECH (data controller)
Unit 49, Space Business Centre
Plato Close, Tachbrook Park
Warwick CV34 6YA
Email: [email protected]
Phone: +44 (0) 333 577 1939

EEA residents may lodge complaints with their local data protection authority.