Frequently Asked Questions

Gibutech accepts a wide variety of domestic and international payment methods:

Credit & debit cards

• UK payments (GBP): Visa, Visa Electron, Mastercard, Maestro, American Express
• International: Visa, Visa Electron, Mastercard, Maestro, AMEX, UnionPay, Bancontact, iDEAL

Express checkouts & digital

• Shop Pay, PayPal — available for payments made in GBP, Euro, and US Dollars
• Google Pay, Apple Pay, USD Coin (USDC)

Buy now, pay later

• Klarna, PayPal — 3 interest-free instalments
• Shop Pay — 3 interest-free instalments on orders over £50

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and billing data. All payments are securely hosted and processed directly by Shopify — we never store or hold your credit card details.

To prevent fraud, we record checkout IP addresses and fully cooperate with legal authorities to investigate fraudulent transactions.

PayPal is completely free to use for any online order. It's a quick, secure way to check out without sharing your card details directly.

For UK orders, the price you see is the price you pay — sales taxes and VAT are pre-paid by us.

International orders: We have no control over taxes and fees on orders sent to or outside the EU. Contact your local customs office for details before placing your order.

Orders placed before 3:00 pm are dispatched the same day, Monday to Friday (excluding bank holidays). Any orders placed after 3:00 pm will be fast-tracked for dispatch the next working day.

Yes. Free standard tracked delivery is available across all regions:

• UK — Free tracked delivery on qualifying orders
• Europe — Free tracked delivery on orders over €50
• North America — Free tracked delivery on orders over $50
• South America — Free tracked delivery on orders over $60
• Africa — Free tracked delivery on orders over $50

Full details: Shipping & delivery policy →

Next-day special delivery — Royal Mail Special Delivery, £10.55. Fully tracked, signature required. Orders placed before 3 pm Monday–Friday arrive by close of the next day.

Next-day before 9 am — Royal Mail Special 9am Delivery, £25.99. Fully tracked, signature required. Same dispatch rules apply.

Friday orders are guaranteed by 1 pm Monday. Saturday delivery is possible but not guaranteed.

Every order is shipped via premium tracked services. The moment your package leaves our warehouse, we'll email you a tracking number and a direct link so you can follow its journey right to your doorstep.

We know you're excited to get your items, which is why we rush to dispatch all weekday orders placed before 3:00 pm on the very same day! Here is when you can expect your delivery to arrive:

• UK — 2–3 working days
• Europe — 3–10 working days
• North & South America — 2–11 business days
• Africa — 2–11 business days
• Rest of the World — 5–14 business days

We partner with reliable couriers to get your order to your doorstep as quickly and safely as possible!

We have a 30-day hassle-free return policy. You have 30 days after receiving your item to request a return — no questions asked.

Full details: Return policy →

No problem. The fastest way to exchange is to return the item you have, and once the return is accepted, place a separate order for the replacement. This ensures you get what you want without delay.

Full details: Return policy →