Overview

We have a 30-day return policy. You have 30 days after receiving your item to request a return — no questions asked.

Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it — unworn or unused
• With all original tags attached
• In its original packaging
• Accompanied by receipt or proof of purchase

How to start a return

To start a return, contact us at enquiries@gibutech.co.uk.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Return address:
GIBUTECH
Unit 49, Space Business Centre
Plato Close, Tachbrook Park
Warwick CV34 6YA

Damages & issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items

Certain items cannot be returned:

• Custom or personalised products (special orders)
• Sale items
• Gift cards

If you have questions about a specific item, please get in touch before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item. This ensures you receive your replacement without delay.

EU 14-day cooling off period

Refund process

Once we receive and inspect your return, we will notify you whether the refund was approved.

• If approved, you are automatically refunded to your original payment method
• Refunds are processed within 10 business days
• Your bank or credit card company may take additional time to post the refund