Privacy Policy
How we collect, use, and protect your personal information. Clear language, no legalese buried in fine print.
Overview
Gibutech operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal information we collect
Depending on how you interact with our services, we may collect the following categories:
Name, address, billing/shipping address, phone number, email address
Payment card info, transaction details, form of payment — processed by Shopify, never stored by us
Username, password, security questions, preferences and settings
Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled
Information you include when contacting us, e.g. customer support enquiries
IP address, browser info, network connection, how you navigate and interact with our site
Where we get your information
- Directly from you — when you create an account, make a purchase, or contact us
- Automatically — through cookies and similar technologies when you use our site
- From service providers — when they process information on our behalf
- From partners or third parties
How we use your information
- Provide & improve the services — process payments, fulfil orders, remember preferences, manage your account, arrange shipping, facilitate returns
- Marketing — send promotional communications by email, text, or postal mail, and show relevant online advertisements. You can opt out at any time
- Security & fraud prevention — authenticate accounts, detect fraudulent activity, protect public safety
- Communication — provide customer support and maintain our relationship with you
- Legal compliance — respond to valid legal processes, enforce our terms, participate in legal proceedings
How we share your information
We may disclose your personal information to third parties in these circumstances:
- With Shopify and service providers who perform services on our behalf (IT, payments, analytics, fulfilment, shipping)
- With marketing partners for personalised advertising. You can opt out here
- When you direct us to — e.g. social media widgets, login integrations
- With affiliates within our corporate group
- In connection with business transactions, legal obligations, or to protect rights and safety
Relationship with Shopify
Our services are hosted by Shopify, which collects and processes personal information about your access to and use of our store. Information you submit may be transmitted to Shopify and third parties located in other countries to provide and improve the services.
Your rights & choices
Depending on where you live, you may have some or all of these rights:
UK & EEA residents additionally have the right to object to processing, restrict processing, and withdraw consent at any time.
Managing emails: Unsubscribe from promotional emails using the link in any email. We may still send transactional emails about your orders.
Security & retention
No security measures are perfect, but we take commercially reasonable steps to protect your information. We recommend not using unsecure channels for sensitive information.
How long we retain your data depends on whether we need it to maintain your account, provide services, comply with legal obligations, or resolve disputes.
Children's data
Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.
Changes to this policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised policy will be posted here with an updated "Last updated" date.
Contact the data controller
For questions about this Privacy Policy or to exercise your rights:
GIBUTECH (data controller)
Unit 49, Space Business Centre
Plato Close, Tachbrook Park
Warwick CV34 6YA
Email: sales@gibutech.co.uk
Phone: +44 (0) 333 577 1939
EEA residents may lodge complaints with their local data protection authority.