FAQs
Payments
You can pay either online. We accept payment in United Kingdom Pounds (£), US Dollars ($), Canadian Dollars (CAD $), Euro (€), Czech Koruna (CZK KČ), Danish Krone (kr), Swedish Krona (kr), Swiss franc (CHF), Polish Zloty (ZŁ) and many more local currencies.
For payments made in GBP we accept: Visa, Visa Electron, AMEX, Maestro and MasterCard. For all other payments we accept: Visa, Visa Electron, AMEX, Bancontact, iDEAL, Union Pay, Maestro and MasterCard.
We also accept payment through PayPal for GBP, Euro and US Dollars.
Please do not send cash or cheques to us.
Security is extremely important to us, our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers. For your added security all payment pages are hosted and processed by Shopify which means that we don't hold records of your credit card details.
No, PayPal is completely free and can only be used on online orders
Don't worry, sales taxes & VAT on orders dispatched are all pre-paid by us via the postal service. You can shop with confidence at gibutech.co.uk knowing that the price you see is the price you pay.
Please note: We have no control over taxes and fees on orders sent to the European Union or outside of the EU. Contact your local customs office for details of any possible charges prior to placing your order.
Shipping
Orders placed before 3:00 pm are dispatched on the same day Mon-Fri except bank holidays. Orders after this threshold will be dispatched the next working day.
We offer FREE standard 48 hours delivery on all UK orders.
However, all UK orders above £25 delivery is automatically upgraded to Royal Mail 48 tracked Free of Charge.
Royal Mail Special delivery costs £7.55 and is a fully tracked delivery service. Royal Mail Special delivery orders placed by 3pm Monday to Thursday will be delivered before 1pm the next day.
Orders received before 3pm on a Friday may be received on the Saturday, however Royal Mail only guarantee delivery by 1pm on the Monday for orders dispatched on a Friday. Please note that a signature is required on receipt.
Royal Mail Special 9am delivery costs £25.99 and is a fully tracked delivery service. Royal Mail Special delivery orders placed by 3pm Monday to Thursday will be delivered before 1pm the next day.
Orders received before 3pm on a Friday may be received on the Saturday, however Royal Mail only guarantee delivery by 1pm on the Monday for orders dispatched on a Friday. Please note that a signature is required on receipt.
For All European orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of €30.
Orders below €30 will attract a delivery charges, you will be advised at the check-out page.
For All North & South America orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of $30.
Orders below $30 will attract a delivery charges, you will be advised at the check-out page.
For All Africa orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of $35.
Orders below $35 will attract a delivery charges, you will be advised at the check-out page.
We deliver anywhere in Europe, FREE delivery is available on your order - full details can be found in our shipping policy. Our FREE option may not be available for larger orders or orders containing particularly heavy items. Orders of two or more items may be dispatched separately. Check our shipping policy to find out more about delivery.
For all orders above the minimum order spend are dispatched via tracked services. You will receive an email with your tracking number, and the courier company’s tracking website, the moment your order is dispatched.
Follow the simple instructions to keep tabs on your order every step of the way.
All orders before 3pm on weekdays [Mon-Fri] except Bank Holiday are dispatched on the same day.
The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for UK delivery, 14-15 business days for Western Europe and 20 business days for the Rest of The World.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Check our return policy for full details.
No issues, we can exchange products purchased. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Check our return policy for full details.
Can't find what you're looking for?
Please email our Customer Care team on enquiries@gibutech.co.uk and we will get back to you as soon as possible. Be sure to include your order number (if you have one)
Other enquiries? Get in touch
To send us a quick message please complete the form below and we’ll get back to you as soon as we can.
If you need an immediate response please call us on 0333 577 1939