Frequently Asked Questions

Payments

Gibutech accepts a wide variety of domestic and international payment methods. Depending on your currency, the accepted options include:

Google Pay, Apple Pay, USD Coin (USDC)

Credit & Debit Cards

  • For UK Payments (GBP): Visa, Visa Electron, Mastercard, Maestro, and
    American Express (AMEX).
  • For International Payments: Visa, Visa Electron, Mastercard, Maestro, AMEX, UnionPay, Bancontact, and iDEAL.

Buy Now, Pay Later & Express Checkouts

Gibutech offers flexible checkout options, including the ability to pay in 3 interest-free instalments (typically available on orders over £50):

  • Klarna
  • PayPal (Available for payments made in GBP, Euro, and US Dollars)
  • Shop Pay

Absolutely. Your peace of mind is incredibly important to us. Our website uses industry-standard SSL encryption to protect your personal and billing data. For added security, all payments are securely hosted and processed directly by Shopify, which means we never store or hold your credit card details. To prevent fraud and keep our community safe, we record checkout IP addresses and fully cooperate with legal authorities to investigate fraudulent transactions.

PayPal is completely free to use for any online order with us. It's a quick, secure way to check out without sharing your card details.

Don't worry, sales taxes & VAT on orders dispatched are all pre-paid by us via the postal service. You can shop with confidence at gibutech.co.uk knowing that the price you see is the price you pay.

Please note: We have no control over taxes and fees on orders sent to the European Union or outside of the EU. Contact your local customs office for details of any possible charges prior to placing your order.

Shipping

Orders placed before 3:00 pm are dispatched on the same day Mon-Fri except bank holidays. Orders after this threshold will be dispatched the next working day.

We offer free standard tracked delivery when you meet the minimum spend thresholds outlined in our shipping & delivery policy

Royal Mail Special delivery costs £7.55 and is a fully tracked delivery service. Royal Mail Special delivery orders placed by 3pm Monday to Thursday will be delivered before 1pm the next day.

Orders received before 3pm on a Friday may be received on the Saturday, however Royal Mail only guarantee delivery by 1pm on the Monday for orders dispatched on a Friday. Please note that a signature is required on receipt.

Royal Mail Special 9am delivery costs £25.99 and is a fully tracked delivery service. Royal Mail Special delivery orders placed by 3pm Monday to Thursday will be delivered before 1pm the next day.

Orders received before 3pm on a Friday may be received on the Saturday, however Royal Mail only guarantee delivery by 1pm on the Monday for orders dispatched on a Friday. Please note that a signature is required on receipt.

For All European orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of €30.

Orders below €30 will attract a delivery charges, you will be advised at the check-out page.

For All North & South America orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of $30.

Orders below $30 will attract a delivery charges, you will be advised at the check-out page.

For All Africa orders, the goods are dispatched via Royal Mail International tracked service FREE based on a minimum order value of $35.

Orders below $35 will attract a delivery charges, you will be advised at the check-out page.

We deliver anywhere in Europe, FREE delivery is available on your order - full details can be found in our shipping policy. Our FREE option may not be available for larger orders or orders containing particularly heavy items. Orders of two or more items may be dispatched separately. Check our shipping policy to find out more about delivery.

For all orders above the minimum order spend are dispatched via tracked services. You will receive an email with your tracking number, and the courier company’s tracking website, the moment your order is dispatched.

Follow the simple instructions to keep tabs on your order every step of the way.

All orders before 3pm on weekdays [Mon-Fri] except Bank Holiday are dispatched on the same day.

The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for UK delivery, 14-15 business days for Western Europe and 20 business days for the Rest of The World.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Check our return policy for full details.

No issues, we can exchange products purchased. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Check our return policy for full details.

Can't find what you're looking for?

Please email our Customer Care team on enquiries@gibutech.co.uk and we will get back to you as soon as possible. Be sure to include your order number (if you have one)

Contact us

To send us a quick message please complete the form below and we’ll get back to you as soon as we can.

If you need an immediate response please call us on 0333 577 1939

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